Terms & Conditions – Book Direct Kenya Safaris

Last updated: November 2025

Welcome to Book Direct Kenya Safaris. By confirming a safari booking with us, you agree to the following terms and conditions. Please read them carefully before making any reservations.

These terms outline our responsibilities as a safari operator and your responsibilities as a traveler.

🦓 1. Booking Confirmation

• All bookings are confirmed upon receipt of a deposit payment (usually 30%–50% of the total tour cost).
• The balance must be paid before the start of your safari, unless otherwise stated in your invoice or email confirmation.
• Once payment is received, you will get a written confirmation detailing your itinerary, inclusions, and payment record.

💳 2. Payments

• Payments can be made via bank transfer, credit card, or secure online payment gateway.
• Any transaction fees charged by banks or payment platforms are the responsibility of the client.
• All prices are quoted in US Dollars (USD) unless otherwise indicated.

🗓️ 3. Cancellations and Refunds

If you need to cancel your safari, you must notify us in writing (email or WhatsApp). Refunds will be made according to our Refund and Returns Policy, as outlined on our website.

Please note: Certain lodges, flights, and park fees may have stricter cancellation policies. These will be communicated prior to confirmation.

🦒 4. Amendments and Postponements

We understand that travel plans can change. You may reschedule your safari up to 30 days before the departure date, subject to availability.
Any cost difference due to seasonal rates or third-party charges will be communicated before reconfirmation.

5. Safari Prices and Inclusions

Unless otherwise stated, safari prices include:

• Accommodation as per itinerary
• Meals on a full-board or half-board basis
• Park entrance fees and game drives
• Services of a professional driver/guide
• Transport in a safari vehicle

Prices do not include:

• International flights
• Visas and travel insurance
• Tips, drinks, or personal expenses

All quotations are valid for 30 days and may change based on exchange rate fluctuations or government levies.

🌍 6. Travel Insurance

All travelers are strongly advised to obtain comprehensive travel insurance covering medical emergencies, trip cancellation, and personal effects.
Book Direct Kenya Safaris is not liable for costs arising from lack of insurance coverage.

⚠️ 7. Health, Safety & Risks

Safaris in Kenya involve outdoor adventure and wildlife experiences. While we prioritize your safety, participation is at your own risk.

• You must disclose any medical conditions before travel.
• We are not responsible for injury, loss, or damage beyond our control (e.g., wildlife behavior, natural events, or political unrest).
• Our vehicles and guides comply with Kenya Tourism Board (KTB) safety standards.

8. Flights and Third-Party Services

We may assist with flight, ferry, or hotel bookings. However, all third-party services are subject to the provider’s terms and conditions.
Book Direct Kenya Safaris is not responsible for flight delays, cancellations, or lost luggage.

 9. Responsibilities of the Traveler

By booking a safari, you agree to:

• Comply with local laws and park regulations.
• Respect wildlife and the environment.
• Follow the guidance of your safari driver/guide at all times.
• Ensure all travel documents (passport, visa, insurance) are valid before departure.

 10. Company Liability

While we take all reasonable steps to ensure your comfort and safety, Book Direct Kenya Safaris shall not be held liable for:

• Injury, illness, or death resulting from circumstances beyond our control.
• Loss, damage, or theft of personal belongings.
• Delays or cancellations due to weather, strikes, or government restrictions.

Our liability shall not exceed the total value of the safari booked.

📋 11. Complaints and Disputes

If you encounter any issue during your safari, please inform your guide or our office immediately so we can resolve it promptly.
Formal complaints must be submitted in writing within 14 days after the tour ends.

All disputes shall be governed by the laws of Kenya, and any legal action shall be filed in a Kenyan court of competent jurisdiction.

12. Changes to These Terms

Book Direct Kenya Safaris reserves the right to update these Terms & Conditions at any time without prior notice.
The most recent version will always be available on our website.

 13. Contact Information

For inquiries about these Terms & Conditions, please contact us:

Book Direct Kenya Safaris
DIANI Bazaar Diani Beach Road, Diani Beach
 Email: info@bookdirectkenyasafaris.com
 Phone / WhatsApp: +254 722 806671